Privacy Policy

Double G Gaming Enterprise (SSM Registration No. 202003041585 (003078822-A)) (“Double G”, “we”, “us”, “our”) respects your privacy and handles your personal data in accordance with the Personal Data Protection Act 2010 (Malaysia) (“PDPA”). This policy explains what we collect and how we use it.

1. Information we collect

• Account information: name, email address, phone number.
• Order information: the game account identifiers you provide (e.g. User ID, Server / Zone ID), the products you buy, and your order history.
• Payment information: payments are processed by our licensed third-party payment gateway. We receive confirmation of payment and a transaction reference, but we do not collect or store your full card or bank account details.
• Technical information: IP address, device and browser type, and usage data collected through cookies and analytics tools to help the Website work and improve.

2. How we use your information

• to create and manage your account;
• to process, deliver, and support your orders;
• to communicate with you about orders and support requests;
• to detect and prevent fraud and abuse;
• to comply with legal obligations; and
• to improve our Website and services.

3. Sharing your information

We do not sell your personal data. We share it only with:

• our payment gateway, to process your payments;
• service providers who help us operate the Website (e.g. hosting, analytics);
• authorities or regulators where required by law.

4. Cookies and analytics

We use cookies and analytics tools (such as Google Analytics / Google Tag Manager) to understand how the Website is used and to improve it. You can control cookies through your browser settings.

5. Data retention

We keep your personal data for as long as your account is active or as needed to provide our services, resolve disputes, and meet legal or accounting requirements.

6. Security

We take reasonable technical and organisational measures to protect your personal data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your rights

Under the PDPA, you may request to access or correct your personal data, or to limit its processing. To make a request, contact us at jason.tan.pro66@gmail.com.

8. Children

Our service is not directed at children under 18 without the consent and involvement of a parent or legal guardian.

9. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on the Website with an updated date.

10. Contact

Double G Gaming Enterprise
No 51-1B, Jalan Pandan 3/10, Pandan Jaya, 55100 Kuala Lumpur, Wilayah Persekutuan, Malaysia
Email: jason.tan.pro66@gmail.com