Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of doublegmarket.store (the “Website”) and the services provided by Double G Gaming Enterprise (SSM Registration No. 202003041585 (003078822-A)), a business registered in Malaysia with its registered address at No 51-1B, Jalan Pandan 3/10, Pandan Jaya, 55100 Kuala Lumpur, Wilayah Persekutuan, Malaysia (“Double G”, “we”, “us”, or “our”).

By creating an account, placing an order, or otherwise using the Website, you agree to these Terms. If you do not agree, please do not use the Website.

1. Our service

Double G sells digital game top-ups, game points, game cards, and related digital services. Products are delivered digitally by crediting the game account or identifier you provide. We are an independent reseller and are not affiliated with, endorsed by, or sponsored by any game publisher or platform.

2. Eligibility

You must be able to form a legally binding contract to use our service. If you are under 18, you may use the Website only with the involvement and consent of a parent or legal guardian, who accepts responsibility for your use and any purchases.

3. Your account

You are responsible for keeping your account credentials confidential and for all activity under your account. Notify us immediately at jason.tan.pro66@gmail.com if you suspect unauthorised use. Information you provide must be accurate and kept up to date.

4. Prices and payment

4.1 All prices are displayed in Malaysian Ringgit (MYR) and are the prices shown at the time you place your order.

4.2 Prices may change at any time, but changes do not affect orders already confirmed.

4.3 Payments are processed by a licensed third-party payment gateway. We do not collect or store your full card or banking details on our systems.

4.4 An order is only accepted once payment has been confirmed.

5. Placing an order — your responsibility for account details

This is important. When you order a top-up, you must provide the correct account details required for that product — for example the correct User ID, Server / Zone ID, or player identifier.

5.1 You are solely responsible for the accuracy of the details you enter.

5.2 If you provide incorrect but valid details and we deliver the top-up to the account you specified, the order is considered fulfilled and is not eligible for a refund, because we delivered exactly what you instructed.

5.3 Please double-check your details before paying. If you are unsure, contact us before ordering.

6. Delivery / fulfilment

6.1 Top-ups are processed manually by our team. Orders are normally completed within 5 minutes during our operating hours (10:00 AM – 1:00 AM, Malaysia time, daily).

6.2 Orders placed outside operating hours are processed when we next reopen.

6.3 Delivery times are estimates and may be affected by factors outside our control (for example, game publisher maintenance or platform downtime).

7. Cancellations

An order cannot be cancelled once the top-up has been completed, as digital goods cannot be returned. If your order has not yet been fulfilled, contact us as soon as possible and we will assist where reasonably possible.

8. Refunds

Refunds are governed by our Refund Policy, which forms part of these Terms.

9. Acceptable use

You agree not to:

• use the Website for any unlawful, fraudulent, or abusive purpose;
• make payments using stolen, unauthorised, or fraudulent payment methods;
• initiate dishonest chargebacks or payment disputes for orders that were correctly delivered;
• resell, exploit, or interfere with the Website or its systems.

We may suspend or close accounts, and cancel orders, where we reasonably suspect fraud or abuse.

10. Third-party trademarks

All game titles, logos, registered names, and trademarks shown on the Website are the property of their respective owners and are used for identification purposes only. Their appearance does not imply any affiliation with or endorsement of Double G.

11. Limitation of liability

To the fullest extent permitted by law, Double G is not liable for any indirect, incidental, or consequential loss arising from your use of the Website. Our total liability for any order is limited to the amount you paid for that order. Nothing in these Terms excludes liability that cannot be excluded under Malaysian law.

12. Indemnity

You agree to indemnify Double G against any loss or claim arising from your breach of these Terms or your misuse of the Website.

13. Privacy

Your use of the Website is also governed by our Privacy Policy, which explains how we handle your personal data in accordance with the Personal Data Protection Act 2010 (Malaysia).

14. Changes to these Terms

We may update these Terms from time to time. The latest version will always be posted on the Website with an updated date. Continued use after changes means you accept the updated Terms.

15. Governing law

These Terms are governed by the laws of Malaysia, and you submit to the jurisdiction of the Malaysian courts.

16. Contact

Double G Gaming Enterprise
No 51-1B, Jalan Pandan 3/10, Pandan Jaya, 55100 Kuala Lumpur, Wilayah Persekutuan, Malaysia
Email: jason.tan.pro66@gmail.com