Refund Policy

This Refund Policy explains when refunds are and are not available for purchases from Double G Gaming Enterprise (“Double G”). It forms part of our Terms & Conditions.

1. Digital goods are generally non-refundable

Our products are digital top-ups and game points delivered instantly to the account you provide. Because digital goods cannot be returned once delivered, completed orders are generally non-refundable.

2. When you are NOT entitled to a refund

• The top-up has been successfully delivered to the account details you provided.
• You entered incorrect but valid account details (e.g. the wrong User ID or Server), and we delivered to the account you specified. Please check your details carefully before paying.
• You changed your mind after the order was completed.

3. When you ARE entitled to a refund or re-delivery

We stand behind our own delivery. You are entitled to a re-delivery or a full refund if:

• we failed to deliver your order after your payment was confirmed;
• we delivered the wrong product (different from what you purchased);
• a top-up we performed did not reach the correct account you provided, due to an error on our side; or
• we are unable to fulfil your order (for example, the product becomes unavailable) after you have paid — in which case you receive a full refund.

4. How to request

Contact us within 24 hours of your order at jason.tan.pro66@gmail.com with:

• your order number,
• the account details you submitted, and
• a short description of the problem (screenshots help).

We will review and respond as quickly as we can.

5. How refunds are issued

Approved refunds are returned to your original payment method within 7–14 working days, depending on your bank or payment provider’s processing time.

6. Contact

Double G Gaming Enterprise · Email: jason.tan.pro66@gmail.com